{"id":1059,"date":"2016-10-07T06:45:06","date_gmt":"2016-10-07T06:45:06","guid":{"rendered":"https:\/\/propertyprofessional.co.za\/how-to-meet-increased-response-times\/"},"modified":"2023-05-16T14:48:30","modified_gmt":"2023-05-16T14:48:30","slug":"how-to-meet-increased-response-times","status":"publish","type":"post","link":"https:\/\/propertyprofessional.co.za\/2016\/10\/07\/how-to-meet-increased-response-times\/","title":{"rendered":"How to meet increased response times"},"content":{"rendered":"<h5><strong>Waiting a day or two to reply to an e-mail was once considered acceptable. However, with faster lifestyles, communication expectations are higher. Private Property offers tips on how estate agents can meet them<\/strong><\/h5>\n<h2><strong>Why the sudden urgency?<\/strong><\/h2>\n<p>In a recent survey conducted by Private Property, 53% of e-mail leads and 27% of phone enquiries were never answered. Clients expect more. The internet and our enhanced connectivity means that we\u2019re more used to instant gratifi cation than we used to be. Think of how quickly we can order online and have goods delivered to us or the ease with which we can call a taxi or book a flight. But buyers also have an added sense of urgency when looking for a home to buy or rent and a fear of missing out if they can\u2019t get in touch with the agent fast enough.<\/p>\n<blockquote><p>\u201cExpectations on response times are certainly getting shorter, but I don\u2019t think we\u2019ll get to the stage where 10 minutes is the norm. People generally understand that estate agents are busy professionals who are often out of the office and will make allowances for that.\u201d<br \/>\nSimon Bray, CEO,\u00a0<strong><a href=\"http:\/\/www.privateproperty.co.za\/?gclid=Cj0KEQjw7Ne_BRDRmP2ojKfzv98BEiQAPuqPycP11esTS0W6BlZyLmQMYDXZLd-Kf8z5O4lYX94APi4aAjFW8P8HAQ&amp;gclsrc=aw.ds\" target=\"_blank\" rel=\"noopener\">Private Property<\/a><\/strong>.<\/p><\/blockquote>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-5741 alignnone\" src=\"https:\/\/propertyprofessional.co.za\/wp-content\/uploads\/sites\/2\/2016\/10\/Property-Profesisonal-magazine-How-to-meet-increased-response-times-1.jpg\" alt=\"Property-Profesisonal-magazine-How-to-meet-increased-response-times-1\" width=\"679\" height=\"290\" \/><\/p>\n<h2><strong>Tips to respond more quickly<\/strong><\/h2>\n<p>Answer the phone whenever possible, even if it\u2019s just to acknowledge the call, or phone back as soon as possible.<\/p>\n<p style=\"padding-left: 30px;\">\u2022 Use your cellphone to respond to e-mails when you\u2019re on the go.<br \/>\n\u2022 Set aside time in the day specifically for responding to queries.<br \/>\n\u2022 Forward calls to the office if you know you won\u2019t be available<\/p>\n<h2><strong>Risks of a slow response<\/strong><\/h2>\n<p style=\"padding-left: 30px;\">1. Lost sales<br \/>\n2. Lost mandates<br \/>\n3. Irritated clients<br \/>\n4. Damaged reputation<\/p>\n<h2><strong>Maximum response times<\/strong><\/h2>\n<p style=\"padding-left: 30px;\">\u2022 Telephone: answer immediately or call back within an hour<br \/>\n\u2022 Voicemail or SMS: between one and six hours<br \/>\n\u2022 e-mail: 12 hours<br \/>\n\u2022 Social media: within a few hours<\/p>\n<p>Find more useful training and industry advice by clicking \u2018<strong><a href=\"https:\/\/propertyprofessional.co.za\/category\/real-estate-tech-and-tools\/\">tools of the trade<\/a><\/strong>\u2019 in the top navbar.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Waiting a day or two to reply to an e-mail was once considered acceptable. However, with faster lifestyles, communication expectations are higher. Private Property offers tips on how estate agents can meet them Why the sudden urgency? In a recent survey conducted by Private Property, 53% of e-mail leads and 27% of phone enquiries were [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1224,1227],"tags":[454,380,975,976,977,197,413],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.9 (Yoast SEO v22.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to meet increased response times - Property Professional<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/propertyprofessional.co.za\/2016\/10\/07\/how-to-meet-increased-response-times\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to meet increased response times\" \/>\n<meta property=\"og:description\" content=\"Waiting a day or two to reply to an e-mail was once considered acceptable. 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