Chantal Williams

Chantal Williams

JHI PROPERTIES

What are your top three secrets to success?

  1. There is no substitute for hard work. This involves being alert and staying on top of your game at all times in order to balance people’s needs to what is required in a very competitive environment.
  2. An agent needs to be dedicated and committed to helping people find the right property in the shortest possible time. This job is all about offering people the best possible service in a sincere and helpful manner so that they remember you and use your services again and again.Be able to deal and communicate with people easily and effectively.  Relationships are the key to success in this business and lasting relationships will ensure repeated business.
  3. Be able to deal and communicate with people easily and effectively.  Relationships are the key to success in this business and lasting relationships will ensure repeated business.

What is the one thing you wish someone had taught you or told you when you first started out in property and why?

To be conciliatory in today’s tough market conditions and never give up no matter what obstacles are put in your way. Persistence is the name of the game as agents can get despondent when deals are lost. Furthermore, to bear no grudges or ill-feelings and approach every new situation with the same enthusiasm.

What is the most vital business tool that estate agent’s should have at their disposal in today’s market and why?

  • Accurate facts, in-depth knowledge and passion for the market.
  • Fast and efficient communication channels in the form of cell phones, email and Internet connections.
  • Sound relationships with landlords and tenants.
  • A solid reputation for getting things done in an ethical manner.

Do you remember the first property you sold? Please tell us about it.

Yes. My first lease was with a travel agency where I placed them on the corner of Windermere and Innes Road, Morningside, Durban, 12 years ago. I still use their services for my travel arrangements and it has taught me that long lasting relationships are the key to a broker’s success.

What advice would you give to new kids on the block about making a success in their career in property?

There will never be any substitute for hard work, knowing your properties, their landlords, their tenants, their requirements, following up leads, being attentive to changes in the market etc. To be level-headed/upfront and see every situation differently. To see success as a privilege in today’s environment.

 

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