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Diana Havard

RE/MAX Helderberg

What are your top three secrets to success?

  1. Sincere relationships with my clients and the fact that I am always prepared to go the extra mile for them. This has resulted in a substantial database of people who regularly refer their friends and family to me. I offer consistent, professional service and I work with integrity.
  2. Knowledge is key to success and I make sure I go to all the training available to keep up with all aspects of real estate and have an in-depth knowledge of all the properties available, what they offer and their prices.
  3. Time management.

What is the one thing you wish someone had taught you or told you when you first started out in property and why?

I wish someone had taught me the importance of budgeting because there is no longer a salary at the end of every month and this can be daunting.

What is the most vital business tool that estate agents should have at their disposal in today’s market and why?

A vital tool in the business is a laptop or tablet; it is wonderful to be able to do professional presentations.

Do you remember the first property you sold? Please tell us about it.

The first property that I sold was an enormous home to clients that had just sold their wine farm. It was terrifying because I was really afraid of making a terrible mistake. I knew that my knowledge was limited.

What advice would you give to new kids on the block about making a success in their career in property?

My advice to new agents is to work with integrity, sincerity and honesty even if it means losing a sale. Know your stock and never stop learning.

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