Six questions tenants often ask

Six questions tenants often ask

MAIN IMAGE: PG van der Linde, rentals manager at Seeff Pretoria East.

Tenants are often in the dark with regards to their rights and responsibilities when renting a property. PG van der Linde, rentals manager at Seeff Pretoria East answer six of the questions most often asked by tenants.

  1. Can tenants make changes to a rental property?

Once the lease has been approved and the tenant has moved into the property, they are not allowed to make any structural additions or install fixtures without written consent from the owner.

If the owner does give consent it is important to remember that tenants are not entitled to compensation for convenient changes and fixtures when the lease expires. Tenants may also not remove these alterations/fixtures from the premises.

Tenants may however – in some instances – be entitled to reimbursement where necessary improvements and maintenance were undertaken.

It is advisable for tenants to ask agents to propose structural changes to the landlord prior to moving in.

  1. How can tenants be sure to get their deposit back?

The most important factor is for the tenant to look after the property as if it was their own and to hand it back in the same condition as it was received in, with the exclusion of fair wear and tear.

An agent will determine the initial condition of the property with a thorough inspection of the premises before the lease commences.

It is advisable that the tenant and the owner both take pictures and even videos of the property and to have a condition list with notes stipulating the condition of the property.

Both parties should sign and initial the final report. This report can then be referred back to if any issues arise later on.

An agent should determine the initial condition of the property with a thorough inspection of the premises before the lease commences.

  1. What is the difference between damage and fair wear and tear?

Fair wear and tear are allowed on a property and the tenant should not be penalised for this. However, when there is wear and tear to something that does not usually deteriorate over time then it is not considered wear and tear, but rather damage.

Things that will experience wear and tear include carpets, paint, door handles, cupboards, closets and many more. If there are a few new scuff marks on a door after a tenant has lived there it can be seen as fair, but if there is a hole or crack in the door it is considered damage. Carpets will not remain in mint condition after its first wash, but if the wear and tear seem excessive it will be considered damage. The tenant will then be expected to repair the property to the state it was initially received in.

  1. Can tenants back out of their rental leases?

A property is an investment and a vacant property not earning rental income could be detrimental to the landlord. If the landlord/agent makes an effort to procure a new tenant by marketing the property at market related prices after receiving notice, but fail to find a new tenant, the tenant who gave notice can be held liable for a reasonable cancellation penalty. A reasonable cancellation penalty may require that the tenant pays the rental for the remainder of the lease should a new tenant not be sourced. It is advisable to stipulate the reasonable cancellation penalty in the agreement of lease.

  1. When is rental payment late?

Rental is payable on the first of the month and is considered late by day two of the month. Many tenants are under the impression that they have a seven day grace period to pay, but this is not true.

The owner is allowed to place the tenant in breach if the rental does not clear the landlord/ agent’s account on the first. A landlord is well within his/her rights to send a letter of demand on the second day of the month if the rental was not received. The tenant will be afforded 20 business days to remedy the breach.

If the tenant does not remedy the breach within 20 business days, the landlord will be entitled to cancel the agreement effective immediately and to give the tenant notice to vacate.

Should the tenant breach contract and/or default on payments for three consecutive months we will continue with blacklisting. Blacklisting someone is not something we like to do, but we feel that it is our responsibility to make society aware of non-paying individuals.

  1. What to do if issues with the landlord can’t be resolved?

Tenants and landlords, who have issues that can’t be resolved by agents, could turn to the Rental Housing Tribunal that will listen to both parties and establish a fair settlement or who will assist in mediation.

It is important to note that the Rental Housing Tribunal is not biased towards the tenant but will listen to the facts and base their decision on these facts whether in favour of the landlord or tenant.

If you have questions or situations that you need advice on that could also be of interest to the rest of the industry, do email

Showing 3 comments
  • Fred Fo\ster

    My landlord sent me a new lease for my rent-stabilized apartment, to commence in December. I signed it and returned it.

    Now the landlord informs me that he wants to replace the lease he submitted with a new lease which “reflects the new laws.”

    Do I have to oblige?

    Thank you

    • Helene Meissenheimer

      Thanks for the question, Fred. Is your landlord referring to the new Rental Amendment Act when he talks about ‘new laws’?

  • Fred Fo\ster

    Thank you.

    This is what then landlord sent:

    “I received your lease but I will be sending you a new set to sign. The rent laws changed and last week I was provided updated lease forms to reflect these new laws. I will be preparing them and sending them to you to fill out & sign.”

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