MAIN IMAGE: Join industry leaders Johann van der Merwe (MD, WeconnectU), JP Pretorius (Product Manager, RedRabbit), and Anita Kleinsmidt (Director, Leapfrog Properties Stellenbosch) as they unveil Ticketing on the Go—a game-changing innovation set to redefine maintenance management.
Advertorial
In property management, time is everything. Between inspections, tenant queries, investor expectations, and maintenance coordination, inefficiencies aren’t just frustrating – they’re costly.
At WeconnectU, we know that maintenance management has long been one of the biggest challenges for property professionals. Disjointed processes, endless admin, and miscommunication slow everything down. So, we built a solution.
We started by streamlining inspections and maintenance, giving property managers full control, keeping tenants informed, and ensuring nothing falls through the cracks.
And it all began with a major breakthrough that laid the groundwork for today’s ultimate upgrade…
Step 1: The First Breakthrough – Integrated Maintenance Management Portal
Before RedRabbit’s Integrated Maintenance Management Portal, maintenance management was a frustrating, disjointed process. Property managers were constantly fielding WhatsApp messages, emails, and phone calls from tenants, investors, and contractors – trying to keep track of requests, follow-ups, and approvals across multiple platforms.
This led to:
- Lost or delayed maintenance requests due to scattered communication channels.
- Frustrated tenants and investors waiting for updates.
- Inefficiencies in managing contractors, causing delays and additional costs.
- A reactive approach, where maintenance issues escalated before being addressed.
We knew property managers needed a centralised solution to handle maintenance seamlessly, so we built the Integrated Maintenance Management Portal – a real-time maintenance dashboard that brings everything together in one place.
Now, property managers can:
- Track all maintenance tasks in real time – No more digging through emails or spreadsheets.
- Receive automated alerts for outstanding tasks – Nothing slips through the cracks.
- Communicate seamlessly with investors and tenants – Automatic SMS and email updates keep everyone informed.
- Assign jobs to contractors instantly – No more back-and-forth to get quotes and approvals.
- Speed up approvals and repairs – Investors can review and approve maintenance requests with a single click.
This was a game changer. For the first time, property managers could manage maintenance efficiently from one central hub, cutting admin time, improving service levels, and keeping properties well-maintained with minimal effort.
But we knew there was still another gap to close…
Step 2: Empowering Tenants – The Tenant Maintenance Request Portal
While the Integrated Maintenance Management Portal put property managers in control, there was still a pain point: tenants had no structured way to report maintenance issues.
Typically, tenants would send WhatsApp messages, emails, or make phone calls – often providing incomplete information at inconvenient times. This led to back-and-forth communication, delayed fixes, and unnecessary contractor call-out fees.
Our solution? The Tenant Maintenance Request Portal – a simple, intuitive online portal where tenants can:
- Log maintenance issues 24/7 – No waiting for office hours or callbacks.
- Attach photos and descriptions – Clear information speeds up diagnosis and quoting.
- Track request progress – Tenants stay informed, reducing follow-ups and frustration.
- Connect directly to the right service provider – Eliminating unnecessary delays.
By giving tenants a structured, efficient way to report maintenance, we reduced admin for property managers, improved tenant satisfaction, and accelerated repair times – often preventing minor issues from turning into costly disasters.
And yet, we knew we could push the boundaries even further.
Step 3: The Ultimate Upgrade – “Ticketing on the Go”
With inspections and tenant maintenance requests running smoothly, one final challenge remained:
What if an agent could log a maintenance ticket instantly – on-site, during an inspection?
No more scribbling notes. No more remembering to log requests later. No more admin bottlenecks.
With “Ticketing on the Go”, property managers can:
- Create maintenance tickets instantly – No need to wait until you’re back at a desk.
- Log issues in real-time – Preventing further damage and minimising repair costs.
- Sync instantly with your team and service providers – Ensuring swift action and resolution.
- Attach photos on the spot – Providing full clarity for investors and contractors.
This is maintenance management redefined – seamless, efficient, and built for today’s busy property professionals.
Be the first to see it in action!
We’re officially launching “Ticketing on the Go” on 26 March 2025, and you’re invited to an exclusive live demo where we’ll showcase how this industry-first feature will transform your property management workflow.
Date: 26 March 2025
Where: Online via Zoom
Reserve Your Spot Now
The future of property management is here. Are you ready?
